Online Policies Customer Service THE URBAN NEST 3927 24th st San Francisco, CA 94114 tel. (415) 341-0116 Returns & Exchanges Returns We truly want you to be happy with your purchases. In the unlikely event you are unhappy, please call or email us for Return Authorization. All returns must be made within 10 days of receipt and merchandise must be in its original condition. Return it to us prepaid with the sales receipt and properly insured. Once we receive the merchandise, we will issue a credit to the credit card used to make the purchase. Exchanges All exchanges must be made within 30 days of receipt of merchandise for an exchange or store credit. The merchandise must be in original condition and returned to us prepaid and properly insured with the sales receipt. We apologize that shipping costs are not refundable. Items received as a gift can be exchanged for merchandise or store credit only within 30 days when returned to us with the gift receipt. All sale items and perishable items are sold as final sale. No refunds or exchanges will be issued. Shipping & Handling We ship using UPS Ground Service. Please allow approximately 5 - 7 business days for processing and shipping. To request UPS Next Day Air, 2nd Day Air or 3rd Day Select for an additional charge, please email or call us. You will be notified via email at the time of your order if an item is not in stock. We will try to give you an approximate ship date at that time. We make every attempt to keep our items in stock, but due to the unique nature of much of our inventory, please accept our apologies if an item is sold out and no longer available. Occasionally an item is damaged in shipping. If that is the case, notify us immediately and we will file a claim with the shipper. Please DO NOT dispose of the damaged merchandise or packaging unless instructed to do so. Disposal of the damaged merchandise or packaging without our authorization may void any damage claim and no credit or replacement will be issued. Sales Tax All items purchased online and shipped within the state of California will be taxed at a rate of 8.5%. Our Privacy Statement We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.